FAQ & WHOLESALE INFORMATION

Frequently Asked Questions

1. What is the size breakdown in each pack?
The size breakdown may vary by style. Please refer to the size information listed on each product page for more details. If you need a specific size ratio for a wholesale order, please contact us before placing your order.

2. Am I able to mix pack sizes?
Some styles may allow mixed sizes depending on available inventory. Please contact our customer service team at support@aurelatelier.com before ordering if you need a customized size mix.

3. Does every style come in a set?
Not every style comes in a set. Some products are sold as individual pieces, while others may be available as matching sets. Please check each product page for specific product details.

4. What is the M.O.Q. for private label?
Private label or OEM requests are welcome. The minimum order quantity depends on the style, fabric, label type, and customization requirements. Please contact us at support@aurelatelier.com with your design details, quantity, and product requirements.

5. How long does it take for my order to get shipped?
In-stock orders are generally processed and shipped within 1–2 business days. Shipping within the United States generally takes 5–10 business days after shipment. International shipping generally takes 7–12 business days after shipment.

We Value Your Privacy

We value your privacy. We do not sell, rent, or loan identifiable customer information, including email addresses, phone numbers, and personal details, to third parties.

Any information you provide to Aurelatelier will be used responsibly and handled with care and security. Your information will only be used for order processing, customer service, communication, and other purposes described in our Privacy Policy.

About Products

About Packing
Our products are packed with simple and secure packaging. Each item is generally packed in protective packaging before shipment. Large wholesale orders may be packed according to order quantity, product type, and shipping requirements.

About Size
Please refer to the size section on each product page for more details. Since sizing may vary by style, we recommend checking the product-specific size chart before placing an order.

Do you accept OEM or private label orders?
Yes, OEM and private label requests are welcome. The minimum quantity depends on the product style and customization details. Please send us clear product photos, design references, label requirements, material preferences, and estimated order quantity.

About Material
We select comfortable and practical fabrics suitable for women’s fashion apparel. Please refer to the material section on each product page for specific fabric details.

About Price and Payment

About Price
Please refer to the price section on each product page for more details. Prices may vary depending on style, quantity, material, and customization requirements.

Payment Methods
We accept major credit cards and other available payment methods shown at checkout. For wholesale or larger orders, please contact us if you need additional payment support.

Payment Time
Online payments should be completed when placing the order. If there is any reason for payment delay, please contact us in advance at support@aurelatelier.com.

About Order

What is the minimum order quantity?
Most products on our website are suitable for small and medium wholesale buyers. Minimum order requirements may vary depending on product type, stock status, and customization needs.

About the Order Process
Placing an order through Aurelatelier is simple and secure. Add the products you want to your shopping cart and follow the checkout instructions to complete your order. After your order is placed, you will receive an order confirmation. Please keep your order number for future inquiries.

About Shipping

How do you ship orders?
We ship orders through trusted carriers such as UPS, FedEx, DHL, or other reliable shipping services, depending on the destination, order size, and shipping method available.

Can I receive a shipping discount?
For larger wholesale orders, shipping discounts may be available depending on order weight, destination, and shipping carrier. Please contact us before placing a bulk order for more details.

How many days does shipping take?
In-stock orders are generally processed and shipped within 1–2 business days. Shipping within the United States generally takes 5–10 business days after shipment. International shipping generally takes 7–12 business days after shipment.

How is shipping cost calculated?
Shipping cost is generally calculated based on package weight, package size, destination, and shipping method. The exact shipping cost may be shown during checkout or confirmed before shipment for larger wholesale orders.

About Local Taxes and Import Duties
Local taxes, customs duties, import fees, or related charges may be required in some countries or regions. These charges are not included in our product prices and are the responsibility of the buyer or recipient.

About Returns & Terms

What should I do if an item is defective?
If you receive a defective item, please contact us as soon as possible at support@aurelatelier.com. Please include your order number, clear photos or videos of the issue, and a brief description of the problem.

Return or Cancellation Policy
Returns, exchanges, refunds, and cancellations are handled according to our Return / Exchange Policy. Please contact us before returning any item. Items returned without authorization may not be accepted.

Track Your Order
Once your order has shipped, you will receive tracking information by email. Tracking information may take 24–72 hours to update depending on the carrier. If your tracking information does not update normally, please contact us at support@aurelatelier.com.