This Shipping Policy is applicable to all customers who purchase goods from Aurelatelier.com. It is important to read and understand this policy as it outlines our obligations to you and your rights as our customers when it comes to the delivery of goods.

Order Processing Time

• Order processing time refers to the time between when the customer places the order and when the order is handed over to the delivery service.

We generally process orders after 5:00 PM Eastern Time on the day you place your order.

In-stock styles will be prepared and shipped out within 1-2 business days after the order is placed, except for scheduled arrival or pre-order styles. The specific delivery time for scheduled arrival styles will be based on the actual arrival time.

For scheduled arrival items, the package will usually be shipped within 1-2 business days after the item arrives at our warehouse.

Generally, delivery may take 7 to 12 working days to most destinations worldwide via UPS, FedEx, DHL, or other reliable shipping carriers. We cannot guarantee specific delivery dates, as the delivery process may be affected by unforeseen events and circumstances such as poor weather conditions, courier delays, customs inspections, peak seasons, or holidays.

Total Delivery Time = Processing Time + Shipping Time, depending on your location.

Shipping Cost & Transit Time

We offer a variety of shipping options, including FedEx, DHL, UPS, and other trusted carriers, to ensure efficient and safe delivery of your orders. Please review the shipping options available during the checkout process or contact our customer service team for more information.

Shipping costs are calculated based on the weight, size, and destination of the goods purchased. The shipping cost will be displayed at checkout before you submit your order. As our products may vary in weight and size, it is difficult to provide an exact shipping cost in advance.

If you are not satisfied with the shipping cost, you may choose to cancel your order before it is shipped.

Your package will generally be delivered within 5-10 business days after shipment for orders within the United States. For international destinations, delivery generally takes 7 to 12 working days. UPS, FedEx, or DHL delivery times may vary depending on your location.

Shipping Location

Aurelatelier.com is dedicated to providing customers with a reliable shopping experience. We ship to many countries and regions across the globe, including North America, South America, Europe, Asia, Africa, Oceania, and more.

We work with trusted international carriers to help ensure your package arrives safely and securely. Available shipping destinations may vary depending on the product, shipping carrier, and checkout availability.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided once available. The tracking number may become active within 24 hours.

• Tracking information may take 48 to 72 hours to update, especially during events, holidays, or peak shipping seasons.

• If you cannot track your package normally, please contact us at support@aurelatelier.com and we will help resolve the issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email at support@aurelatelier.com. We will check the situation with the shipping carrier as soon as possible. Thank you for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment has been completed and the parcel has not been shipped out, you may cancel your order before shipment, and we will issue a full refund.

• Orders cannot be canceled once the parcel has been shipped out.

About Tax

In rare cases, orders may be charged customs fees, duties, or taxes by your local government or customs authority. These charges are not collected by Aurelatelier.com and are the responsibility of the customer.

We apologize for any inconvenience, but we have no control over customs authorities in your country or region. Please contact your local customs office for more information about customs fees, duties, and taxes.

Contact Information

Email: support@aurelatelier.com

Tel: +1 (364) 207-8527